Dagmor
Call Log, transcripts, scripts, human review, agent scores and reports from recorded customer calls.
Pricing: Freemium · Category: Marketing & Sales · By: Rickie Doherty
About Dagmor
Dagmor reviews completed customer calls and gives teams a clear record of what happened. Its Call Log keeps the original recording name and a readable transcript, so managers can find the sound when they need it without listening to every call. Teams control their own scripts or let Dagmor draft one from their calls. Human reviewers can check and correct findings. Agents see Hero Scores; managers see conduct, recording coverage and trend reports. Dagmor also pulls out customers' words between survey questions, alongside tick-box answers. A team can use the full system or send recordings and take the reports. Calls and Analysis cost 4 cents per recorded minute, rounded per campaign. Stop after the first campaign and owe nothing; starting a second makes the agreed price for the first due.
Key features
- Call Log and readable transcripts
- Original recording names and sound access
- Own or call-drafted scripts
- Human review and Hero Scores
- Conduct, coverage and trend reports
- Customer words beside survey answers
- Reports-only use with recorded calls
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