Refund Policy

What SaaStore is, in this context

SaaStore is a directory of independent software products. When you choose to subscribe to or purchase a product listed on SaaStore, you do so either directly on the Vendor's own site through the Vendor's own checkout, or through an embedded checkout displayed on the SaaStore page and operated by a third-party merchant of record (currently Freemius). SaaStore does not collect payment from you and does not process payments or refunds. The purchase contract for the software is between you and the Vendor; where a purchase is made through the embedded checkout, the payment, billing, and refund relationship is with the merchant of record.

Where refunds actually come from

How a refund is handled depends on how you paid. For a purchase made through an embedded checkout, refunds and cancellations are handled by the merchant of record (currently Freemius), in accordance with the Vendor's refund policy; you can request a refund from the receipt or account provided by the merchant of record, or by contacting the Vendor. For a purchase made on the Vendor's own site, refunds are handled by the Vendor under the Vendor's own refund terms, which are published on the Vendor's site. SaaStore does not process payments or refunds, but will help route your request to the right party. Before requesting a refund, please:

• Review the Vendor's published refund or cancellation policy.
• Request the refund from the merchant of record using the receipt or account details they sent you, or contact the Vendor directly at the support address listed on their product page or in your purchase confirmation.

When SaaStore can help

If you cannot reach a Vendor at the contact information they have on file, if the Vendor refuses to follow their own published refund terms, or if you believe a Listing on SaaStore was misrepresented (for example, the destination site is not the product you saw on SaaStore), please contact us at info@saastore.ai with the Listing URL, the date of your purchase, and a short description of the issue.

We will:

• Contact the Vendor on your behalf, where possible, to mediate.
• Review the Listing for accuracy and remove it if it materially misrepresents the product.

We cannot:

• Refund any amount paid to a Vendor, because we did not receive that amount.
• Override the Vendor's own refund terms.
• Guarantee a successful resolution with a Vendor we do not control.

Subscriptions bought through an embedded checkout

For a subscription bought through an embedded checkout on a SaaStore listing, the plan renews each period at the same price shown at purchase, until it is cancelled. You can cancel it yourself from your account with the merchant of record (currently Freemius); cancelling stops future renewals and is not a refund of the period you have already paid for. Displayed prices are in USD and exclude tax: any VAT or sales tax is calculated and added at checkout by the merchant of record, based on your country, so the amount you are charged can be higher than the price shown on the listing. Your receipt comes from the merchant of record and is your billing record. SaaStore earns a commission on purchases made through an embedded checkout, which never affects which apps pass our review.

Statutory rights

Nothing in this policy limits any rights you may have under applicable consumer-protection law in your country of residence (for example, the Israeli Consumer Protection Law, or the EU Consumer Rights Directive). Those rights apply to the contract you have with the Vendor, not with SaaStore, and you should raise statutory-right claims with the Vendor directly. If the Vendor refuses to honour an applicable statutory right, please email us at info@saastore.ai and we will take that into account when deciding whether to keep the Listing live.

Vendor purchases from SaaStore

This policy addresses purchases by Users from Vendors. A Vendor's purchase of paid promotion services from SaaStore is governed by the Promotion Services Terms, including their cancellation and refund provisions.

Changes to this policy

We may update this policy if our marketplace model changes (for example, if SaaStore begins processing payments directly for certain Listings). We will update the "Last updated" date above and, for material changes, provide notice in accordance with our Terms of Service.

Contact

Questions about this Refund Policy may be sent to info@saastore.ai.